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Policy of withdrawal and returns
In case you want to return the product, please send the return form with your name, delivery address of your order and order number and the reason of return (not required).
Soul Insight will then send you an e-mail to obtain a return label you can print and use to return the product. The shipping costs for this return are for the customer.
Terms of returns
During the withdrawal period of 14 days, you shall treat the product and its packaging with care. You shall only unpack or use the product as far as necessary in order to assess the nature, characteristics and efficacy of the product.
Important note: Soul Insight will only accept the returned product if you reported this beforehand. The product should not be damaged, not used and in original state.
If the product is not returned to Soul Insight within 14 days from the day that the link to the return label is sent to you, the contract is binding.
Settlement after return
After the reception of your accepted returned product the original amount will be refunded including the shipping cost of your order. You will receive this amount as soon as possible, but at least within 14 days. In case you ordered more than one product at the same time and you return only one product, the shipping cost will not be refunded.
You can find the terms and conditions of Soul Insight, the right of withdrawal included, at www.encaustic-art.nl and as attachment in the e-mail with the order confirmation.
In case you want to return the product, please send the return form with your name, delivery address of your order and order number and the reason of return (not required).
Soul Insight will then send you an e-mail to obtain a return label you can print and use to return the product. The shipping costs for this return are for the customer.
Terms of returns
During the withdrawal period of 14 days, you shall treat the product and its packaging with care. You shall only unpack or use the product as far as necessary in order to assess the nature, characteristics and efficacy of the product.
Important note: Soul Insight will only accept the returned product if you reported this beforehand. The product should not be damaged, not used and in original state.
If the product is not returned to Soul Insight within 14 days from the day that the link to the return label is sent to you, the contract is binding.
Settlement after return
After the reception of your accepted returned product the original amount will be refunded including the shipping cost of your order. You will receive this amount as soon as possible, but at least within 14 days. In case you ordered more than one product at the same time and you return only one product, the shipping cost will not be refunded.
You can find the terms and conditions of Soul Insight, the right of withdrawal included, at www.encaustic-art.nl and as attachment in the e-mail with the order confirmation.